Frequently Asked Questions

Care Instructions

How do I care for my Hunter & Badger napkins?

Washing: Wash on a cold, gentle cycle using a low-spin setting. Avoid using bleach Avoid using bleach, harsh detergents, or fabric softeners, as they can compromise the natural linen fibers and the delicate threadwork.

Drying: Hang flat to dry naturally in the shade. Do not tumble dry, to preserve the structural integrity of the fabric.

Ironing: To achieve a crisp, formal finish, iron your linens while the fabric is still slightly damp. Iron on a low heat setting exclusively on the reverse side and never pass a hot iron directly over the embroidery and metallic thread. 

Storage: Store your napkins in a cool, dry place, away from moisture and direct sunlight. Linen is an authentic, living fabric that naturally softens, improves, and develops its signature relaxed luxury texture with every wash.

Shipping

Where do you ship to?

We currently ship within the United Kingdom only.

How long will my order take to arrive?

All orders are processed within 1–2 business days to ensure premium fulfillment.

Standard Delivery is 2–3 business days via Royal Mail.

Please note that orders are not processed or shipped on weekends or bank holidays.

What if my order hasn't arrived?

Our shipping services are fully tracked for your peace of mind. If your delivery has not arrived within 7 business days of receiving your dispatch email, please get in touch via our contact page and our team will investigate the tracking straight away.

Returns & Refunds

What is your returns policy?

We want you to love your Hunter & Badger napkins! If you're not completely satisfied, we accept returns on all unused items in their original packaging within 14 days of delivery.

How do I request a return?

Simply contact us within 14 days of receiving your order with your order number, and our team will guide you through our standard return verification process.

Who pays for return postage?

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or faulty. Because our collections are produced sustainably in exclusive small batches, we inspect every parcel before it leaves the studio. If your item is faulty, please email us with a clear photo within 14 days and we will arrange an immediate replacement or full refund.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 5–7 business days directly back to your original payment method.

Payments

What payment methods do you accept?

We accept all major credit and debit cards including Visa and Mastercard as well as Apple Pay and Google Pay — all processed securely via Shopify Payments.

Contact

How can I get in touch?

You can reach us directly via the dedicated form on our Contact page. We aim to respond within 1–2 business days.